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  • 👋Welcome!
  • 🤖Migration information
    • What is going to happen?
    • Where is my data?
    • How long does a migration take?
  • 🖥️Portal
    • Connect to the portal
      • Connecting to the VPN
        • Installation
        • Configuration
        • Connect
    • Cloud storage and data management.
  • 📧E-mail
    • Connect your e-mail
      • Mobile
        • Google Android
          • Set up email in the Outlook for Android app
          • Set up email in Samsung Email app
          • Set up email in Gmail email app
        • Apple iOS
          • Set up the Outlook app for iOS
          • Set up an Outlook account on the iOS Mail app
      • Computer
        • Add an email account to Outlook
          • Microsoft Windows
          • Apple macOS
        • Een e-mailaccount toevoegen aan Apple Mail
    • Open and use a shared mailbox in Outlook
      • Outlook
      • New Outlook for Mac
      • Mobile device
  • ☁️SharePoint & OneDrive
    • SharePoint
      • SharePoint URL
      • View office folders online
      • Connect office folder
      • Bestanden opslaan in SharePoint
    • OneDrive
  • 🌎VPN
    • Automatic startup
  • Problemen oplossen
    • Grant apps access to your microphone
    • The external source cannot be reached
    • Can't install VPN
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  1. Problemen oplossen

Can't install VPN

PreviousThe external source cannot be reached

Last updated 1 year ago

Do you get the error message below?

Then you can try the following to resolve this.

  1. Restart your computer and try again.

  2. Download the installation file again and try it once more.

Did that not help? Then you can try installing a different version of the VPN. Below you will find instructions on how to do this.

  1. Download another VPN installation via the following URL: https://swupdate.openvpn.org/community/releases/OpenVPN-2.6.4-I001-amd64.msi

  2. Install the VPN-software.

  3. Log in to the VPN portal and download your autologin profile.

  4. Import the profile you just downloaded.

  5. Right-click on the computer icon with a padlock icon at the bottom of your taskbar.

  7. Select "Import" and then "Import file...".

  8. Find the profile file you downloaded in step 3 and click "Open" to import it.

  9. Right-click on the computer icon with a lock symbol at the bottom of your taskbar.

  10. Hover your mouse over your profile name and then click on 'Connect'.

You are now connected and can use the new portal environment.

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